At Tope, we understand the importance of customer satisfaction and strive to provide the best shopping experience possible. In line with this commitment, we have implemented a comprehensive refund policy to address any concerns or issues that may arise with your purchase.
Product Exchange: We believe in the quality of our products and stand behind their craftsmanship. If you receive a damaged or defective item, we offer a hassle-free product exchange. Instead of refunding your money, we will gladly replace the damaged product with a new one.
Unwrapping Video: To initiate the product exchange process, we kindly request that you take an unwrapping video of the package upon delivery. This video serves as proof of any damage that may have occurred during transit. It is essential to notify us of the damage within 24 hours of receiving the package.
How to Initiate a Product Exchange: If you encounter any issues with your purchase, please follow these steps to initiate a product exchange:
Important Notes:
At Tope, we value your satisfaction and are committed to resolving any issues that may arise. If you have any questions or need further assistance, please don't hesitate to contact our customer support team. We are here to help!
Thanks for subscribing!
This email has been registered!
Product | SKU | Description | Collection | Availability | Product Type | Other Details |
---|
We will notify you on events like Low stock, Restock, Price drop or general reminders so that you don’t miss the deal