Refund Policy

At Tope, we understand the importance of customer satisfaction and strive to provide the best shopping experience possible. In line with this commitment, we have implemented a comprehensive refund policy to address any concerns or issues that may arise with your purchase.

Product Exchange: We believe in the quality of our products and stand behind their craftsmanship. If you receive a damaged or defective item, we offer a hassle-free product exchange. Instead of refunding your money, we will gladly replace the damaged product with a new one.

Unwrapping Video: To initiate the product exchange process, we kindly request that you take an unwrapping video of the package upon delivery. This video serves as proof of any damage that may have occurred during transit. It is essential to notify us of the damage within 24 hours of receiving the package.

How to Initiate a Product Exchange: If you encounter any issues with your purchase, please follow these steps to initiate a product exchange:

  1. Take an unwrapping video of the package clearly showing any damage or defects.
  2. Contact our customer support team within 24 hours of receiving the package and provide them with the unwrapping video.
  3. Our customer support team will review the video and assess the damage.
  4. If the damage is confirmed, we will provide you with instructions on how to return the damaged item.
  5. Once we receive the damaged item, we will promptly send you a replacement.

Important Notes:

  • Product exchanges are only available for damaged or defective items.
  • Exchanges are subject to availability. If the same item is not available, we will offer a similar alternative.
  • Any signs of misuse, alteration, or damage caused by the customer will void the product exchange.
  • Shipping fees for returning the damaged item will be covered by Tope.
  • Please ensure that the item is securely packaged for return to prevent any further damage.

At Tope, we value your satisfaction and are committed to resolving any issues that may arise. If you have any questions or need further assistance, please don't hesitate to contact our customer support team. We are here to help!